OUR PROMISE

Every TRX product is made to last from high-quality materials, backed by a 30-day, 100% satisfaction money-back guarantee. If it’s not for you, you have 30 days to return your item for a full refund—no questions asked.

CUSTOMER APPROVED

We've taken every step to protect you while you shop on TRXtraining.co.uk and have the Bizrate and Better Business Bureau customer satisfaction scores to prove it.

RETURN POLICY

Once submitted, orders cannot be cancelled or refunded until you've received your shipment.  If you are unhappy with your TRX product, send it back within 30 days for an exchange or refund. It's that easy. Please note: due to the nature of our Instant Video Downloads, they are final sale and cannot be returned. To return or exchange your TRX product, please email our Customer Service team at customerservice@trxtraining.com. You will receive a Return Authorization number (RA#) along with directions for sending the product back to us. Shipping costs to return or exchange the product are the customer's responsibility. Please be sure to write the RA# on the outside of your package and ship it within 14 days of receiving your RA # to the following address*:

TRX Training RA#_______ 
Tigers International Logistics BV
Shannonweg 72 - 74, 3197 LH
Rotterdam
Netherlands

*IMPORTANT: Packages that arrive without the RA# on the outside will be refused and sent back. Questions about our warranty? Click Here

SAFE TECHNOLOGY

Our secure socket layer (SSL) software is the industry standard for security and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as it travels over the Internet.

SAFE SHOPPING GUARANTEE

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If it holds you liable for any part of the $50.00, TRX will cover it. Of course, the liability has to have been the result of unauthorized use of your credit card from purchases made at TRXtraining.co.uk while using the secure server.

In the unlikely event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their rules and procedures.

PRIVACY POLICY

TRXtraining.co.uk respects your privacy and is committed to protecting it. For more detail, please see our Privacy Policy.


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