Once submitted, orders can't be cancelled or refunded until you've received your shipment. We have a one-year, 100% money-back, satisfaction guarantee and a one-year limited replacement warranty in the unlikely event of defects in the product's materials or manufacturing. If you are unhappy with your TRX product, send it back for an exchange or a refund. It's that easy. Please note: due to the nature of our Instant Video Downloads, they are final sale and cannot be returned. To return or exchange your TRX product, please give our Customer Service Team a call at 888.878.5348 (US) or 415.655.4740 (international), or email firstname.lastname@example.org. They will give you an RA# and directions for sending the product back to us. Shipping costs to return or exchange product are the customer's responsibility. Please be sure to write the RA# on the outside of your package and ship it within 14 days of receiving your RA # to the following address*:
TRX Training RA#_______
1477 E. Cedar St
Ontario, CA 91761
*IMPORTANT: Packages that arrive without the RA# on the outside will be refused and sent back. Questions about our warranty? Click Here
Our secure socket layer (SSL) software is the industry standard for security and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as it travels over the Internet.
Safe Shopping Guarantee
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If it holds you liable for any part of the $50.00, TRX will cover it. Of course, the liability has to have been the result of unauthorized use of your credit card from purchases made at TRXtraining.com while using the secure server.
In the unlikely event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their rules and procedures.